Jeez... Printers *roll eyes*

Last week I got all my fine-art prints back from the printer, mounted and well after a deadline extension of 3 workdays (they called me if that was possible, I said ok...)
Happy as a little kid on christmasmornig I started to unpack my prints... happy happy, joy joy...
'till I noticed something weird at the bottom of my 3th print I opened: 3 mm of streched pixels (you know, pixels become lines!) -> sad sad, sob sob...
Well still a lot to go so I didn't panick yet... untill I had them all unpacked and the result was that 9 of the prints had these streched pixels... 9 out of 18!!! -> mad mad, furiuos furious!

I took them back and she told me: "well we can't do fine mounting... and your cropmarks were missing... "
"Eh??? Well yeah, that's why we did order a test first to see if that was a problem for you... and you stated it wasn't. And you can't cut on the line, but you can on cropmarks???  BTW do you deliver regular printed pannels (not fine-art) in this way???" ... crickets...

Well they redid the 9 panels but they enlarged them all so they had a printmargin without my knowledge! What resulted in the fact that at the longest side almost 1 cm was cut off!
I decided that I could live with that as the print quality is really gorgeous, but one of a diptich they had cut the remaining paper at the top and the other part at the bottom, so that was the only one they needed to remake.
Finally they're all finished!

I think I'm frustrated because I know back in the day that I printed and mounted, I wouldn't even considered to deliver these pannels! The slightest speck of dust, miscut, colourvariation,... and we knew we're going to get it back to reprint it, so we didn't deliver it, let alone mount it. I know at least 4 people has seen the prints in the process before I got them. Why did all these people think it was ok to deliver this to any client???

Anyway they look great and I can't wait to show them this weekend ^__^